Cancellation windows
More than 48 hours before the scheduled slot: full refund of everything paid.
Between 24 and 48 hours before: 50% refund. The purohit has usually already committed the day and turned down other work.
Within 24 hours: no refund. In genuine emergencies — a bereavement, a hospitalisation — contact support and we will review it individually.
Rescheduling
Rescheduling is free up to 24 hours before the slot and does not count as a cancellation, provided the new date is within 90 days. The same purohit is retained where their availability allows. Within 24 hours, rescheduling is treated as a cancellation and rebooking.
Refund timing
Refunds are initiated to the original payment method within 24 hours of approval and typically reach the account in 5 to 7 working days.
If we cannot fulfil a booking
If no purohit can be assigned, or the assigned purohit cannot attend and no backup is available, you receive a full refund plus a credit towards a future booking. Our standby protocol means a backup purohit is identified for every booking 12 hours before the slot, so this is rare.
Samagri kits
A delivered kit is not refundable. If a booking is cancelled before the kit has been dispatched, the kit portion is refunded in full.